Return & Refund Policy
1. Eligibility & Return Period
- You may request a return within 7 working days from the date your order is delivered.
- Returns are accepted only if the product is damaged, incorrect, or has a manufacturing defect, or
2. Return Process
- Contact us before sending anything back. Please reach out via email or WhatsApp with:
- Your order number
- A photo or video showing the issue or packaging condition
- We'll notify you through email or WhatsApp with the return instructions and address.
- Pack the litter securely in its original box. Affix the RA clearly on the outside.
- Ship the return within 5 working days after receiving our return instructions.
- Please share the tracking number once shipped.
3. Conditions for Return
- Unopened products (sealed) in original condition: full refund.
- Opened/unsealed products: partial refund (e.g. 90%) only if defective. Otherwise, no refund.
- Products returned must be unused, undamaged by customer and in original packaging.
4. Refunds
- Refunds are issued within 7 working days after we receive and inspect the return
- Refunds are processed via your original payment method.
- Shipping costs (both ways) are non-refundable except when the wrong product was sent by us.
5. Exchanges
- Exchanges are allowed within 14 days.
- Customer pays for return shipping; we’ll ship out your replacement item once we confirm receipt.
6. Non-Returnable Items
- Any product that has been opened/used without defect.
- Products returned after 7 days without prior approval.
- Items purchased during clearance/sale (unless defective).
7. Defective or Wrong Items
- If litter arrives damaged, defective, or incorrectly sent, contact us within 3 working days of delivery.
- We’ll cover return postage. Upon verification, we’ll either:
- Replace with correct/undamaged product at no extra cost, or
- Issue a full refund including original shipping.
8. Cancellation
- You can cancel your order before we ship it.
- Once shipped, normal return process applies (must meet eligibility).
9. Contact Us
- Email: drlitters@gmail.com
- WhatsApp: +60 12‑2869187
- Working hours: Monday–Friday, 9 am–5 pm (excluding public holidays)
Summary for Return and Refund
