PRIVACY POLICY
At Dr.Litters (“we”, “our”, “us”), we are committed to protecting your personal data and complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, disclose, retain, and safeguard your personal data. This Privacy Policy applies to all users of our website, products, and services, including customers who interact with us online or offline. By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.
1. Collection of Personal Data
We may collect your personal data directly from you when you:
- Visit or browse our website
- Create an account or place an order
- Subscribe to newsletters or marketing communications
- Contact our customer support
- Participate in surveys, contests, or promotions
Examples of personal data we may collect, including and not limited to:
- Full name
- Email address
- Telephone number
- Billing and delivery address
- Payment and transaction details
- Device and IP address, browser type, location data
2. Purpose of Processing Personal Data
We process your personal data for the following purposes, including and not limited to:
- To process, confirm, and deliver your orders
- To provide customer support and respond to inquiries
- To personalize your experience on our website
- To send you updates, promotions, and newsletters (if consented)
- To maintain internal records and conduct business analysis
- To comply with legal, regulatory, and compliance obligations
Where required by law, we will obtain your consent before collecting or processing your personal data for direct marketing or any other purposes not outlined here.
3. Sharing of Personal Data
We may share your personal data with trusted third parties when necessary for business operations, including:
- Payment gateway providers for transaction processing
- Logistics partners for delivery and tracking
- Customer service platforms and IT system providers
- Legal or regulatory authorities when required by law
We ensure that third parties only process your personal data for the intended purpose and protect it in accordance with applicable laws and our standards.
4. Transfer of Personal Data Outside Malaysia
Your personal data may be transferred to, stored in, or processed in a country outside Malaysia (e.g., cloud service providers or support systems), which may have different data protection laws. In such cases, we will:
- Ensure the recipient country provides an adequate level of protection
- Enter into legally binding agreements with data recipients to ensure your data is handled securely
- Take reasonable steps to safeguard your data during transfer
By using our website and services, you consent to the transfer of your personal data outside Malaysia.
5. Retention and Deletion of Personal Data
We retain your personal data for as long as:
- It is required to fulfill the purposes for which it was collected
- You have an active relationship with us (e.g., an account or order history)
- Required to comply with legal, regulatory, tax, or accounting requirements
We retain your personal data for up to 7 years from the date of your last transaction, or as long as is necessary to comply with legal, accounting, or reporting obligations. When personal data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it. You may request deletion of your data by contacting us (see Section 10).
6. Your Rights Under PDPA
You have the right to:
- Access your personal data held by us
- Request correction of inaccurate, incomplete, or outdated data
- Withdraw your consent to the processing of your data (subject to legal restrictions)
- Request the deletion of your data if it is no longer needed
To exercise your rights, please email us at drlitters@gmail.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential site functionality
- Analyze traffic and user behavior
- Improve user experience
You can choose to disable cookies via your browser settings. However, this may limit your ability to use some features of the website.
8. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal data from loss, misuse, unauthorized access, disclosure, or alteration. While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security.
9. Children Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
10. Contacting Us
For any questions or concerns about this Privacy Policy or your personal data, please contact:
Dr.Litters (M) Sdn.Bhd
Email: drlitters@gmail.com
Address: No.21, Jalan Eco Perindustrian 1/3c, 42300 Bandar Puncak Alam Selangor, Malaysia
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be available on our website. Continued use of our services after such changes constitutes your acceptance of the revised policy.